Shipping & Returns

Shipping Policy

We are pleased to offer three methods of shipping which are offered on check out:

  • Collection - we accept collections on Saturday only between 09.30am - 5.30pm by appointment.  If choosing this option, please email eddy@thedogfatherworcester.com after check out to arrange a time for collection.

  • Free Local Delivery - if you order value is £10 or over and you live in post code areas WR3 or WR4, then we can deliver your order on a Monday or Wednesday between 6.30pm - 9.30pm.  We will deliver your order on the next delivery day after placing your order (eg, if you order on a Tuesday we will deliver on the Wednesday, if you order on a Friday, we will deliver on the following Monday).

  • Postage - all other deliveries are couriered with Hermes and postal charges will be calculated and applied during check out based on weight.  Please allow 3 - 4 business days.  Please note deliveries may take a little longer due to COVID.

Return & Exchange Policy

Please get in touch with us should you not be completely satisfied with your order and we will do our absolute best to resolve any issues.