Terms & Conditions

All orders are subject to these terms and conditions unless otherwise agreed.  All goods are subject to availability.


These terms and conditions represent the entire terms and conditions of sale and nothing shall in any way alter or vary these terms and conditions without the prior approval of The DogFather Worcester.  These terms and conditions shall apply to all contracts to the exclusion of all other conditions expressed or implied by statute or otherwise to the extent as is permissible by law.


Acceptance of goods by the customer shall be conclusive evidence before any Court that these terms and conditions apply.

The DogFather Worcester reserves the right to change these terms and conditions without prior notice. Customers are advised to check for any variations to the terms and conditions before they place an order.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


All product images are for illustration purposes only.  We list ingredients for every product on our website. Ingredients may change from time to time and we endeavour to update our website as soon as possible. Therefore, if you are concerned about ingredients in our products, please check the product packaging before consumption.


A lot of our products are naturally hypoallergenic, however may still contain allergens. It is your responsibility to check the product packaging for any allergens that could affect your pet. The DogFather Worcester will not be responsible for any adverse reactions to your pet due to the consumption of allergens in our products.


If you feel you have received the wrong product or a product not pertaining to the description on our website, you are entitled to return the product at no cost to you for a refund or exchange.


If a product is out of stock or no longer available for sale, we will contact you to arrange a refund or delivery of a suitable alternative.

All our products are not for human consumption.


All prices on our website are in Pounds Sterling (£) and exclude VAT.  Any postal charges (if applicable) are calculated at the time of check out.


The DogFather Worcester reserves the right to alter the advertised price before an order is confirmed by us.

Your card details are processed by Wix Payments.  Your card details are never stored on our servers.  We also accept PayPal as a payment method.  There is no surcharge for debit, credit or corporate cards.  The DogFather Worcester reserves the right to refuse any orders.  Orders are accepted on the basis the customer has read and accepted these terms and conditions.

The DogFather Worcester does not hold any liability for any claims, loss, damages, demands of any kind whatsoever arising from the sale of our products or use of this website including direct or indirect, incidental or consequential loss, damage, whether arising from loss of revenue, profits or otherwise.


We offer free delivery for order values of £10 and over within post code areas WR3 and WR4 on a Monday or Wednesday between 6.30pm - 9.30pm.  Other areas will be delivered via Hermes and any delivery charges will be calculated to your area based on the weight of your order. when you check out.


We accept order collections on a Saturday, by appointment only, between the hours of 9.30am  - 5.30pm.  Please contact eddy@thedogfatherworcester.com after completing your order to arrange a time to collect.


All deliveries can take up to 5 working days, but most products are usually dispatched the next working day and will arrive within 2-4 working days.


No liability will be attached to The DogFather Worcester if delivery periods or dates are not met for any reason.  Claims for non-delivery must be notified to The DogFather Worcester by phone or in writing within 7 days of the despatch date.

​Before you request a change or cancellation, it is best to check the status of your order. Orders can only be changed or cancelled before your order is dispatched, not during packing of such order or after it has left our premises.


Please email us if you need to cancel or change your order. Please have your order number or the email address you registered with us available, so we can answer your query as quickly as possible. It is possible that your order may have already been packed and dispatched before your email is processed and we will be unable to make any changes requested in the email for which you must assume responsibility.


The DogFather Worcester shall not be liable to the customer or deemed to be in breach of the any of the terms and conditions of the contract whether set out in these terms and conditions or implied by law or statute by reason of any delay in performing due to events outside the control of The DogFather Worcester.


English law governs the terms and conditions and use of our sales. Any dispute shall be subject to the jurisdiction of the English Courts.